Shipping Policy
Last updated: October 29, 2026
Quick Summary
- Coverage: nationwide across South Africa (online orders only — no walk-in store or local pickup).
- Standard courier rate: R250 per order, free on orders of R5 000 or more for smaller, courier-suitable items.
- Handling time: 1–2 business days from payment confirmation.
- Standard transit time: 3–5 business days to major cities (5–7 business days to outlying areas).
- Large & bulky items: commercial equipment, large appliances, furniture and shipping containers are quoted individually after you place your order.
Delivery Areas
We deliver to all major cities and towns across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Gqeberha (Port Elizabeth), and Bloemfontein. Remote areas may have extended transit times or require a custom freight quote. Orders are dispatched from our Gardens, Cape Town fulfilment facility; we do not offer walk-in shopping or local collection.
Delivery Costs
Standard courier delivery is R250 per order, and free on orders of R5 000 or more. This flat rate applies to smaller, courier-suitable items. All prices are shown in South African Rand (ZAR) and include 15% VAT.
Order Processing & Transit Timeframes
Orders are processed and dispatched within 1–2 business days of payment being received (Monday–Friday, excluding South African public holidays). Once handed to our courier partner, standard delivery takes 3–5 business days to major cities and 5–7 business days to regional or outlying towns — for an overall estimated delivery window of 4–7 business days to major centres.
Large & Bulky Items
Large appliances, commercial refrigeration, furniture, and items such as shipping containers require dedicated freight or crane-truck arrangements and cannot be shipped under the standard parcel courier rate. After you place an order for one of these items, our team will contact you directly to confirm the freight cost, transit schedule, and any site-access requirements before dispatch. Installation services are available for an additional fee on select items — ask us when we're in touch.
Order Status & Updates
You can check your live order status online at any time on our Track Order page using your order number and billing email, or contact us directly at sales@retailware.co.za or +27 61 600 0554.
Delivery Issues
Every shipment leaves our facility insured. If your order is delayed or arrives damaged, please contact our customer support team immediately at sales@retailware.co.za or call +27 61 600 0554.