Help Center
How can we help you today? Search our guides or jump straight to our policies and order tracker.
Orders & Tracking
Track an order, check processing status, and view order details
- Track your order online
- Order processing time (1–2 business days)
- Order confirmation & VAT invoice
- Modifying or cancelling an order
Shipping & Delivery
Delivery areas, timeframes, flat courier rates, and bulky freight
- Nationwide delivery areas & timeframes
- R250 courier rate (free over R5,000)
- Large appliance & container freight
- Installation services
Returns & Refunds
30-day return policy from delivery, refund timing, and damaged items
- 30-day return window from delivery
- How to request a return
- 5–10 business day refund timeline
- Damaged or wrong items
Payments & Refunds
Secure PayFast checkout, accepted methods, and refund processing
- Paying securely with PayFast
- Card & Instant EFT payments
- VAT-inclusive pricing & invoices
- How refunds are issued
Warranty & Product Support
12-month manufacturer warranties, claims, and fitment help
- Minimum 12-month manufacturer warranty
- How to submit a warranty claim
- What is & is not covered
- Pre-purchase fitment advice
Still Need Help?
Our Cape Town support team is ready to assist you