+27 61 600 055430-day returns
Retailware
About Retailware

Ten years of appliances, equipment and containers, delivered across South Africa.

Retailware is an owner-operated online store based in Gardens, Cape Town. We sell the things a home, a restaurant, a salon or a site actually needs — kitchen appliances, cooking equipment, refrigeration and cold display, commercial food-service kit, furniture and seating, and shipping containers — and we deliver all of it, insured, to addresses across the country.

Shop the six rooms Talk to us

Ten years in business · Owner-operated in Cape Town · Delivering nationwide

R250 flat courier delivery, free over R5,000. Secure checkout with PayFast by card or Instant EFT. 30-day returns from delivery, and a minimum 12-month warranty on every product. Real people on the phone, Mon–Sat, 8AM–5PM.

Our story

A Cape Town store built to make an awkward purchase ordinary.

Appliances, commercial equipment and containers are heavy, expensive and easy to get wrong. We have spent ten years making that purchase simple: the price on the page, the stock live, the delivery terms written down, and a person who knows the product on the other end of the phone.

Retailware started with a simple observation: the appliances and equipment people need most are awkward to buy. A restaurant needs a cold display cabinet that arrives before service on Friday. A family needs a stove that fits the gap in the kitchen, not a stove that nearly fits. A site needs a container positioned on a stand, not a container quoted at a guess. Buying any of that used to mean a phone book, three showrooms and a price that changed depending on who answered.

So we built the opposite: one website where the price is on the page, the stock position is live, the delivery terms are written down, and the person who answers the phone can see your order. We have done this for ten years from Cape Town, and in that time we have learnt which products survive real use, how to pack a stainless-steel oven for a 1,400km trip on the back of a truck, and which addresses need a liftgate rather than a courier.

We are online only. There is no showroom floor to pay for, no sales counter and no commission — every rand we would have spent on that goes into stock, packing and delivery instead. Our facility on Kloof Street in Gardens is where stock is received, bench-checked, packed and dispatched, and it is where the team works. You cannot walk in and buy, but you can phone or email the same people who packed your order.

We buy from suppliers and manufacturers directly and hold the stock ourselves rather than drop-shipping from a warehouse we have never visited. That is what allows us to check a unit before it is sealed, photograph a packed pallet if you ask, and chase a carrier on your behalf instead of handing you their phone number.

10
years in business
6
catalogue rooms
R250
flat courier rate
30
days to return, from delivery

The short version

  • Ten years, one small owner-operated team, based in Gardens, Cape Town.
  • Online only: no showroom overhead, so the price stays close to the stock cost.
  • Six catalogue rooms, one warehouse, one set of checks before anything ships.
  • Delivered insured, with real tracking, to all major cities and towns.
What we stand for

Three rules we run the business by.

They are not slogans on a wall. Each one decides how a listing is written, how a unit is treated before it is packed, and how quickly you hear back when something is wrong.

  • Put the price on the page

    Every listing shows the price including VAT, whether it is in stock, and what arrives in the box. We do not hide figures behind "contact us for pricing", and we do not add charges at checkout that were not shown on the product page.

  • Check it before we pack it

    Appliances and powered equipment come out of the carton on our bench: seals, hinges, controls, thermostats and cosmetics. The serial number is matched to your invoice before the carton is sealed again. A unit that fails the check does not ship.

  • Answer the phone

    Questions about fitment, freight, a warranty claim or a return get a real answer from the team that knows the product — on +27 61 600 0554 or sales@retailware.co.za, Monday to Saturday, and by email within one business day.

Who we serve

Homes, kitchens, venues and sites — usually in that order of urgency.

Because every order is delivered rather than collected, our customers are spread across the country. Most of them fall into one of these groups, and each one asks us a different set of questions before they order.

  • Homes and DIY buyers

    Owners replacing a failed fridge, fitting out a new kitchen or buying a first air fryer. You want a straight price, a delivery date and somebody to ask whether the 90cm cooker will clear your doorway — that is the whole transaction.

  • Restaurants, cafés and takeaways

    Kitchens that cannot afford a unit that fails during service. Range cookers, convection ovens, prep counters, under-counter fridges, display cabinets and warewashing, bench-tested and delivered before your trading week starts.

  • Guesthouses, salons and offices

    Small operators that need a fridge in every room, a coffee corner in reception, seating that survives daily use, or a compact cold display for the front desk. We quote the whole list on one invoice rather than item by item.

  • Event venues and hire companies

    Banquet tables, stacking and ghost chairs, café sets and serving equipment in the quantities an event actually needs, delivered on a date you can plan around rather than a week you have to hope for.

  • Sites, farms and container buyers

    New and used 20ft and 10ft containers, plus cut-down and windowed units for site offices, pop-up cafés, cold rooms and mobile kitchens. We confirm access, positioning and offloading before the truck is booked.

  • Trade and fit-out customers

    Restaurants, hotels, schools and venues kitting out a whole space. Send an equipment list or a plan and we return one itemised quote with trade pricing and a delivery schedule attached.

What we sell

Six rooms, one warehouse, one delivery system.

93 products across six catalogue rooms, all held or sourced by us and all shipped from the same facility. Every room below links straight into the live catalogue with current stock and VAT-inclusive prices.

How an order works

From the click to your door, in four moves.

A single order can be a kettle or a 20ft container, but it travels the same four stages. Here is exactly what happens, who does it, and how long each step takes.

  1. Find it, and confirm it fits

    Search the six rooms; every listing shows live stock, the VAT-inclusive price and what is in the box. Measure the gap, the doorway and the lift, then send us the numbers if you are unsure. We would rather answer a fitment question now than collect a stove later.

    Fitment and compatibility questions answered before you pay.

  2. Pay securely through PayFast

    Checkout runs through PayFast by card or Instant EFT. Payment happens on PayFast's platform, so we never see or store your card details. Your VAT invoice is emailed the moment payment clears and the order moves into packing.

    Card and Instant EFT, with an invoice by email.

  3. We check, pack and book the freight

    Small and medium items are bench-checked, padded, double-cartoned and handed to the courier within 1 to 2 business days. Bulky items get a call first: a firm delivery price for your address, an access check and a realistic date before anything is dispatched.

    Bench check, protective packing, confirmed freight price.

  4. Delivered, insured, signed for

    Tracked delivery nationwide, with a booking call before the truck arrives and liftgate offloading where the address needs it. Check the unit over with the driver before signing, note any damage on the waybill, and your 30-day return window starts on the day it lands.

    Booking call, liftgate where needed, 30 days from delivery.

  • 1–2 business day dispatch
  • 12-month warranty on every product
  • 30-day returns from delivery
  • Insured delivery nationwide
Checks & quality

It is checked before it is packed, not after you complain.

Quality is a step in our operation, not a promise on a banner. Every product passes the same checks before it is allowed into a carton, and every check is recorded against the order so a question later can be answered with facts rather than recollection.

Read the warranty policy

  • Powered units are run, not just unwrapped

    Fridges and freezers are brought up to temperature, ovens and hobs are run through their functions, and controls and thermostats are tested on the bench before packing.

  • Cosmetics logged before it leaves

    Door seals, hinges, glass, stainless panels and paintwork are inspected under light and the condition is written against your order number. Nothing cosmetic goes unrecorded.

  • Serial number matched to your invoice

    The serial on the unit is recorded against your invoice, so a warranty claim can be traced to exactly the unit you received — not just the model.

  • Packed for the road, not the showroom

    Double-wall cartons, corner boards, padding on glass and stainless, and palletising, banding and shrink-wrap for anything heavy. Most of what we sell travels a long way on a truck.

  • Freight insured, access checked

    Bulky goods travel on insured palletised freight. Stairs, narrow doorways, gate heights and parking are asked about at order time so the right vehicle and the right number of hands arrive.

  • A named person on the other end

    Support, warranty and return emails are answered by the team at the facility, within one business day, Monday to Saturday. There is no outsourced support layer between you and the order.

Delivery & freight

What it costs, how it travels, and when it lands.

Delivery is the part of an online appliance purchase people worry about most, so here are the numbers. Small items travel at a published flat rate. Anything bulky is quoted for your address before it ships, never guessed at afterwards.

Full shipping policy
Delivery rates by order type at Retailware
What you are orderingDelivery costHow it travels
Small and medium itemsAir fryer, kettle, mixer, small applianceR250 flat, free over R5,000Courier, 3–5 business days to major cities
Large appliancesRange cooker, fridge, dishwasher, washing machineQuoted per address after you orderInsured palletised freight with a booking call
Furniture & display equipmentBanquet tables, chairs, display cabinetsQuoted per address and quantityInsured freight, liftgate where the address needs it
Shipping containers10ft and 20ft, including cut-down unitsQuoted with positioning on siteContainer carrier, positioned where you need it
Outlying, farm and site addressesRemote towns, farms, construction sitesRoute quote before you payConfirmed with you once the route is priced

The timeline after you pay

  1. Order confirmationPayment clears, VAT invoice emailed immediately, order enters packing.
  2. Processing1–2 business days for the bench check, packing and handover to the courier.
  3. Courier transitTypically 3–5 business days to major cities and 5–7 to outlying areas.
  4. Arranged freightBooked with you directly once the delivery price and access notes are confirmed.
  5. On the dayA booking call before arrival, and someone present to check and sign for the goods.

What delivery includes

  • Nationwide coverage: Johannesburg, Pretoria, Cape Town, Durban, Gqeberha, Bloemfontein and the towns between them.
  • Free delivery on courier-suitable orders over R5,000; R250 flat below that.
  • Bulky goods are quoted per address, with the price confirmed before dispatch — never a guess added afterwards.
  • Liftgate offloading where the address needs it, and installation on selected items for an additional fee.
  • Tracking by email and SMS, plus a phone call if a date, a route or a stock line changes.
  • Damage noted on the waybill and reported within 48 hours is claimed by us against the carrier, not by you.

Shipping containers and installations are priced with positioning and access in mind. Tell us what the truck has to get past — a gate, a kerb, a low bridge, a soft lawn — and we will price the right vehicle the first time.

Warranty & after-sales

A written warranty, and a process that answers the phone.

Every product we sell carries a minimum 12-month manufacturer warranty against defects in materials and workmanship from the date of delivery, unless a longer or different period is shown on the product page. Where the manufacturer offers longer cover for a particular line, the product page states it, and extended cover is available on selected products at checkout.

Full warranty policy

What is covered

  • Defects in materials or workmanship that appear with normal use inside the warranty period.
  • Parts and labour covered by the manufacturer's own warranty terms.
  • A unit that fails the same fault twice, assessed under the manufacturer's process.
  • Extended cover where it was purchased with the product at checkout.

What is not covered

  • Damage from misuse, overloading, or use outside the manufacturer's rated capacity.
  • Failure caused by incorrect installation, incorrect voltage or a faulty power supply.
  • Cosmetic wear, consumables and parts that are designed to be replaced in normal use.
  • Damage from accidents, lightning, power surges, water ingress or unauthorised repair.
  • Units altered or modified by anyone other than an approved technician.

How a claim runs

  1. Tell us what happened

    Email your invoice number, the product and a short description, with a photo or video if the fault is visible. Phone works too.

  2. We assess it against the manufacturer's terms

    We check the serial number against our records, confirm what is covered, and arrange an assessment or a technician where the manufacturer requires one.

  3. Repair, replace or refund

    Depending on the fault and the manufacturer's process, the unit is repaired, replaced or credited. We keep you updated by email until it is closed.

A warranty is not the same thing as a return. Inside the first 30 days from delivery you can return an unused item for a change of mind under the Return Policy. After that, a defect that develops with normal use is handled under the warranty above.

Returns, in short

Thirty days from delivery, in plain language.

The full policy is on its own page, but nothing important is hidden there. This is the whole thing in eight lines.

Read the full return policy
  • 30 days to change your mind, counted from the delivery date — not the purchase date.
  • The item must be unused, uninstalled and returned in its original packaging.
  • Email us or phone the sales line to start a return; we confirm the address and the process in writing.
  • You pay return freight for change-of-mind returns; we pay it where the error was ours.
  • Refunds are processed within 5–10 business days of the return arriving and passing inspection.
  • Refunds go back to the original payment method through PayFast.
  • Damaged on arrival: note it on the delivery receipt and contact us within 48 hours with photos.
  • Wrong item shipped: tell us within 7 days and we collect it and send the correct item at our cost.

Need to start one? Email sales@retailware.co.za or call +27 61 600 0554, Monday to Saturday, 8AM–5PM.

Payment & invoicing

Paid through PayFast. Your card never touches our server.

Nothing leaves the building until it is paid for, which protects you and means an invoice exists for every purchase — the document a business needs to claim the expense back.

Every order is paid for through PayFast, a South African payment gateway that supports major credit and debit cards, Instant EFT and the other methods it lists at checkout. Payment is processed on PayFast's platform, which means your card details never touch our servers and we never see or store them.

All prices on the site include VAT at 15%. Your VAT invoice is generated automatically and emailed to the address on the order as soon as payment is confirmed — the same invoice you need to claim the purchase back as a business expense or input VAT.

If a payment fails, or an order needs to change before it is packed, phone us before it is dispatched and we will tell you what is possible. Any refund goes back through PayFast to the original payment method.

At a glance

  • Card and Instant EFT through PayFast.
  • No card details stored on our site.
  • VAT-inclusive prices on every listing.
  • VAT invoice emailed automatically on payment.
  • Payment confirmation is what releases an order into packing.
Trade, fit-out & bulk

Ordering a whole cold line, a venue or a kitchen?

A good share of what we sell leaves in multiples: a restaurant replacing its cold line, a guesthouse refitting twelve rooms, a school kitting out a hall, or a site that needs a container and a cold room on the same stand. Those orders get quoted as one list, not clicked through one product at a time.

  • Send an equipment list, a room plan or photographs of the space.
  • You get one itemised quote with trade pricing and the delivery cost included.
  • We confirm lead times per line, not a single optimistic date for the whole order.
  • Delivery is scheduled around your opening, your service week or your event date.
  • Installation and connection can be quoted together with the freight, so you get one number.
Email an equipment list +27 61 600 0554
What to send us

Three things make a quote accurate

  1. 01The listProduct names, model numbers or just the job each item has to do. A photograph of the space works too.
  2. 02The quantitiesHow many of each, and whether the order might grow — a second phase is easier to price upfront.
  3. 03The deadlineYour opening date, service week or event. We schedule freight around it rather than promising a date we cannot hold.

Trade pricing applies to multi-unit orders. Delivery, installation and positioning are quoted together, so the number on the quote is the number you pay.

Why Retailware

Four reasons people order from us instead of a marketplace.

We are not the biggest seller of appliances in South Africa, and we do not pretend to be. We are the one where you can reach the person who packed the order.

  • Ten years of getting awkward cargo to the door

    A decade of moving appliances, catering equipment, furniture and containers across South Africa means fewer surprises: we know what packs well, what a liftgate can reach and which routes add a day.

  • Direct sourcing, honest pricing

    We buy from suppliers and manufacturers rather than resellers and we hold the stock ourselves, so the price on the page stays close to what the product actually costs — without a showroom and a sales counter to fund.

  • You speak to the people who own the business

    The person who answers the phone can see your order, the stock position and the freight quote, and can change them. No ticket queue, no transfer to someone who has never seen the product.

  • Checked before it ships, covered after it lands

    Bench-tested, packed for the road and serial-numbered to your invoice; then 30 days to change your mind and a minimum 12-month manufacturer warranty behind it.

Compare for yourself:

Browse the full catalogue Read the FAQs Visit the Help Center
Company details

The registration, contact and policy facts in one place.

These are the details a customer, an accountant or a payment provider needs to verify. They match the information in our footer, invoices and legal policies.

Trading name
Retailware
CIPC registration
2021/114841/06
South African company registration number
VAT number
9910178160
All prices include VAT at 15%
Registered address
32 Kloof St, Gardens, Cape Town, 8001, South Africa
Fulfilment and dispatch — not a walk-in store
Business hours
Monday to Saturday, 8AM–5PM
Closed Sundays
Phone
+27 61 600 0554
Email
sales@retailware.co.za
Sales, fitment, freight, warranty and returns
Payment
PayFast — card and Instant EFT
Delivery
All major cities and towns in South Africa
Returns
30 days from the delivery date
Warranty
Minimum 12 months, manufacturer-backed
Catalogue
Six rooms: appliances, cooking, refrigeration, food service, furniture, containers
+27 61 600 0554sales@retailware.co.za32 Kloof St, Gardens, Cape Town, 8001, South Africa
Questions

The things customers ask before they trust a new store.

If your question is not here, the Help Center covers orders, delivery and returns in more depth, and the phone is answered by a person.

Visit the Help Center
Can I visit Retailware, or collect an order in person?

No. Our Kloof Street facility in Gardens, Cape Town is a stock, packing and dispatch operation, not a walk-in store. Every order is placed on the website and shipped insured to your address, which is how stock, pricing and delivery stay in one system.

How long have you been in business?

Ten years. In that time we have grown from a small Cape Town operation into a nationwide supplier of appliances, commercial equipment, furniture and containers, with delivery to the major cities and towns across South Africa.

Do you deliver everywhere in South Africa?

We deliver to all major cities and towns, including Johannesburg, Pretoria, Cape Town, Durban, Gqeberha and Bloemfontein. Remote, farm and construction-site addresses are handled on a route quote rather than the flat courier rate, and we confirm that price with you before the order is dispatched.

What does delivery cost?

R250 per order for smaller, courier-suitable items, and free on courier orders over R5,000. Large appliances, furniture, display equipment and containers cannot be quoted at a flat rate: after you order one, we contact you with a firm price for your address and access requirements before anything ships.

How soon will my order arrive?

Orders are processed and handed to the courier within 1 to 2 business days of payment. Courier deliveries typically take 3 to 5 business days to major cities and 5 to 7 to outlying areas. Arranged freight is booked with you directly once the delivery price is confirmed.

Who do I speak to if something goes wrong?

Phone +27 61 600 0554 or email sales@retailware.co.za, Monday to Saturday, 8AM–5PM. Your email is answered by the team at the facility that packed the order, and we aim to reply within one business day. Damage in transit should be noted on the waybill and reported within 48 hours.

Do you supply businesses, restaurants and trade customers?

Yes. Restaurants, cafés, hotels, guesthouses, schools, salons, offices, event venues and site contractors order from us regularly. Send an equipment list or a plan to sales@retailware.co.za and we return one itemised quote with trade pricing, lead times and delivery included.

Are the products new, and is there a warranty?

Appliances, equipment and furniture are new stock unless a listing explicitly says otherwise, and used shipping containers are sold as graded used units with the grade stated on the listing. Every product carries a minimum 12-month manufacturer warranty from delivery, with longer periods shown on the product page where the manufacturer offers them, and extended cover available on selected lines at checkout.

Can you install or connect what I buy?

On selected items, for an additional fee: built-in ovens and hobs, freestanding cookers and gas connections, washing machines, dishwashers and commercial equipment. Ask when we call you about delivery and we will quote installation together with the freight so you receive one number.

How do returns work?

You have 30 days from the date of delivery, not the purchase date, to return an unused item in its original packaging. Email or phone us to start it. We refund within 5–10 business days of the return passing inspection, back to your original payment method. Damaged and wrong shipments are our cost, not yours.

Talk to a person

Questions about a product, a fitment or a whole fit-out?

You will reach the team that packs and dispatches the orders — not a call centre. Tell us what you are trying to fit into a space and we will tell you what works, what it costs and when it can arrive.

+27 61 600 0554Contact page
Phone
+27 61 600 0554
Address & hours
32 Kloof St, Gardens, Cape Town, 8001, South Africa
Mon–Sat, 8AM–5PM · Closed Sundays

Last updated: 29 October 2026 · Retailware, 32 Kloof St, Gardens, Cape Town, 8001, South Africa · CIPC 2021/114841/06 · VAT 9910178160