Warranty
Last updated: August 22, 2026
Standard Warranty Coverage
All products sold on Retailware come with a minimum 12-month manufacturer warranty against defects in materials and workmanship, unless a longer or different warranty period is stated on the specific product page. Where the manufacturer offers a longer warranty for a particular product, the product page will show that warranty period instead of the 12-month default.
Extended Warranty
Extended warranty cover is available for select products at checkout. Where offered, this will be shown as an option on the product or cart page before you complete your order.
What the Warranty Covers
- Manufacturing defects and faults that arise under normal use
- Component or mechanical failure not caused by misuse, accident, or unauthorized repair
What the Warranty Does Not Cover
- Damage caused by misuse, accident, unauthorized repair, or modification
- Normal wear and tear
- Damage caused by incorrect installation not performed or approved by us
- Cosmetic damage that does not affect the product's function
How to Make a Warranty Claim
- Email sales@retailware.co.za or call +27 61 600 0554 with your order number and a description of the fault.
- Where possible, include photos or a short video showing the issue.
- We will assess the claim and, where it's covered, arrange a repair, replacement, or refund directly or via the manufacturer, depending on the product.
- We will keep you updated on the expected turnaround time once your claim is assessed.
Warranty vs. Return Policy
Our 30-day Return Policy and this Warranty policy cover different situations. Within 30 days of delivery, you can return an unused item for any reason under the Return Policy. After that window, or for a fault that develops with normal use, the manufacturer warranty above applies instead — contact us using the same channels and we'll direct you to the right process.
Contact Us About a Warranty Claim
Email sales@retailware.co.za or call +27 61 600 0554 (Mon–Sat, 8AM–5PM).