Frequently Asked Questions
Answers to common questions
General
What payment methods do you accept?+
We accept secure online payment via PayFast, including major credit and debit cards, Instant EFT, and other PayFast-supported payment methods. Payment is processed securely on PayFast's platform — we never see or store your card details.
What warranty do your products come with?+
Warranty coverage varies by product and is listed on the individual product page where available. Please check the Specifications section on each product, or contact us if you're unsure before ordering.
Orders
Can I cancel my order?+
Contact us as soon as possible after placing your order at sales@retailware.co.za or +27 61 600 0554. We can cancel orders that haven't yet been dispatched; once an order has shipped, our standard Return Policy applies instead.
Pricing
Do you offer bulk discounts?+
Yes, we offer competitive pricing for commercial customers and large orders. Contact our sales team at sales@retailware.co.za to discuss your requirements.
Returns
What is your return policy?+
We offer a 30-day return policy, counted from the date your order is delivered (not the date of purchase). Items must be unused and in original packaging. See our Return Policy page for the full details on refunds, return shipping and damaged or incorrect items. Defective items can also be returned within 12 months for repair or replacement under warranty.
Services
Do you offer installation services?+
Yes, installation services are available for an additional fee on select large appliances. After you order, our team will contact you to confirm availability and cost for your item and location.
Shipping
How long does delivery take?+
Standard delivery is R250 (free on orders over R5,000) for smaller, courier-suitable items. Large or bulky items — such as major appliances, furniture, and shipping containers — are quoted individually; our team will contact you after you order to confirm cost and timeframe.
How do I track my order?+
For an update on your order, contact us directly at sales@retailware.co.za or +27 61 600 0554 with your order number and we'll let you know where things stand.
Do you deliver nationwide?+
Yes, we deliver to all major cities and towns across South Africa. Remote areas may have limited delivery options — contact us to confirm delivery to your area.
Support
How do I contact customer support?+
You can reach our customer support team via WhatsApp, email at sales@retailware.co.za, or by calling +27 61 600 0554 during business hours (8 AM - 5 PM, Monday to Saturday).